Terms & Conditions
Last Updated: August 24, 2026
Welcome to Smart Jhuri. By accessing smartjhuri.com, creating an account, or placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our website or purchasing any product.
1. About Smart Jhuri
Smart Jhuri is an online shopping platform in Bangladesh offering products including kids’ toys, gadgets, electronics, hardware & tools, safety products, and other useful everyday items.
We reserve the right to update, modify, add, or remove products and services at any time.
2. Product Information
We aim to provide accurate product descriptions, specifications, images, prices, and availability.
However:
Product colors may appear slightly different depending on your screen or lighting.
Packaging or minor product details may vary depending on the manufacturer or supplier.
Product images may sometimes be used for illustration purposes.
Errors in descriptions, specifications, pricing, or availability may occasionally occur.
If we discover a significant error affecting your order, we may contact you before processing or delivering the order.
3. Prices
All prices displayed on Smart Jhuri are shown in Bangladeshi Taka (BDT) unless otherwise stated.
Prices, discounts, promotional offers, and availability may change without prior notice.
The price applicable to your purchase will normally be the price displayed when your order is placed, subject to correction of obvious pricing or technical errors.
4. Orders
An order is submitted when you complete the checkout process and confirm your order.
After receiving an order, Smart Jhuri may contact the customer by phone, SMS, WhatsApp, or other available communication methods for verification when necessary.
We reserve the right to cancel or refuse an order in cases including:
Incorrect customer information
Unreachable phone number
Suspected fraudulent activity
Product being out of stock
Incorrect pricing caused by a technical error
Delivery location being unavailable
Repeated refusal of confirmed orders
If advance payment has already been received for an order that we cancel, the eligible amount will be refunded according to our applicable refund procedure.
5. Payment
Available payment methods will be displayed during checkout.
Cash on Delivery (COD) may be available for eligible orders and locations.
For prepaid orders, customers should use only the official payment methods or instructions provided by Smart Jhuri.
Smart Jhuri will not be responsible for payments made to unauthorized personal accounts, numbers, pages, or individuals claiming to represent us.
6. Shipping & Delivery
We deliver products to eligible locations across Bangladesh.
Estimated delivery times may vary depending on:
Customer location
Product availability
Courier service
Public holidays
Weather conditions
Political or transportation disruptions
Other circumstances beyond our reasonable control
Delivery charges, where applicable, will be communicated or displayed during the ordering process.
Delivery dates are estimates and should not be considered guaranteed unless specifically stated.
For additional information, please refer to our Shipping & Return Policy.
7. Receiving Your Order
Customers are responsible for providing a correct name, phone number, and complete delivery address.
When receiving a parcel, customers should check the package according to any applicable courier or Smart Jhuri inspection procedures.
If a product arrives damaged, defective, incorrect, or incomplete, please contact our support team as soon as reasonably possible and provide appropriate evidence such as photos or an unboxing video when requested.
8. Returns, Replacements & Refunds
Returns, replacements, or refunds are available only for products that meet the conditions described in our Shipping & Return Policy.
Eligibility may depend on factors such as:
Product condition
Reason for the return
Time elapsed after delivery
Original packaging and accessories
Evidence of damage or incorrect delivery
Whether the product falls within an excluded category
Customers should review the applicable return policy before placing an order.
9. Warranty
Some products may include a manufacturer, supplier, or Smart Jhuri warranty, while others may not include any warranty.
Warranty availability and duration may vary by product.
Where a product has a warranty, the specific warranty terms mentioned on the product page, invoice, warranty card, or our Warranty Policy will apply.
Warranty generally does not cover damage caused by misuse, accidents, improper installation, unauthorized repair, physical damage, water damage, or normal wear and tear unless specifically stated otherwise.
10. Order Cancellation
Customers should contact us as quickly as possible if they wish to cancel an order.
We may not be able to cancel an order once it has already been packed, handed over to the courier, or dispatched.
Repeatedly confirming orders and refusing delivery without a valid reason may result in restrictions on future Cash on Delivery orders.
11. Promotions & Coupon Codes
Discounts, coupon codes, free delivery offers, flash deals, and promotional campaigns may have separate eligibility requirements and expiry dates.
Smart Jhuri reserves the right to:
Modify or end promotions
Limit the number of times a coupon may be used
Reject misuse of promotional offers
Cancel discounts obtained through technical errors or fraudulent activity
Unless otherwise stated, multiple promotional offers may not be combined.
12. Customer Accounts
Customers may create an account to make shopping and order tracking easier.
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
Please notify us if you believe your account has been accessed without authorization.
13. Acceptable Use
You agree not to use Smart Jhuri to:
Commit fraud or other unlawful activities
Submit false or misleading information
Attempt unauthorized access to our website or systems
Disrupt the operation or security of the website
Copy or misuse website content for unauthorized commercial purposes
Place fake or intentionally fraudulent orders
We may restrict or terminate access where we reasonably believe these terms have been violated.
14. Intellectual Property
Unless otherwise stated, the Smart Jhuri name, website design, branding, graphics, written content, and other original materials available on the website are owned by or licensed to Smart Jhuri.
They may not be copied, reproduced, distributed, modified, or commercially used without appropriate permission.
Brand names, logos, and trademarks belonging to third-party manufacturers remain the property of their respective owners.
15. Third-Party Services
Smart Jhuri may use third-party services such as courier companies, payment providers, analytics services, hosting providers, or external links.
These third parties may have their own terms and policies.
Smart Jhuri is not responsible for the independent operation of third-party websites or services outside our reasonable control.
16. Limitation of Liability
Smart Jhuri aims to provide reliable products and services. However, to the extent permitted under applicable law, we will not be liable for indirect, incidental, or consequential losses arising from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to remove any rights a customer is entitled to under applicable laws of Bangladesh.
17. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website and placing an order, you acknowledge that certain information may be required to process orders, arrange delivery, provide support, prevent fraud, and operate our services.
18. Changes to These Terms
Smart Jhuri may update these Terms & Conditions when required to reflect changes in our services, business operations, or legal requirements.
The latest version published on this page will apply from its stated effective or updated date.
We recommend reviewing this page periodically.
19. Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of Bangladesh.
Any dispute relating to the use of Smart Jhuri or purchases made through the website will be handled according to applicable Bangladeshi law.
20. Contact Us
If you have any questions regarding these Terms & Conditions, your order, or our services, please contact us:
Smart Jhuri
Website: smartjhuri.com
Phone: +880 1747-565809
Email: contact@smartjhuri.com
Location: Dhaka, Bangladesh
By continuing to use Smart Jhuri or placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.