Shipping & Return Policy

Last Updated: August 24, 2026

At Smart Jhuri, we want your shopping experience to be simple, reliable, and hassle-free. This Shipping & Return Policy explains our delivery process and what to do if you receive a damaged, defective, incorrect, or incomplete product.

1. Delivery Areas

Smart Jhuri delivers products across Bangladesh through our trusted courier partners.

Delivery availability may depend on your location, product type, courier coverage, and other operational factors.

2. Estimated Delivery Time

Our usual estimated delivery times are:

Inside Dhaka: 1–2 working days
Outside Dhaka: 2–4 working days

Delivery time starts after your order has been successfully confirmed.

Please note that these are estimated delivery times. Delivery may occasionally take longer due to public holidays, weather conditions, courier delays, transportation disruptions, high order volumes, or circumstances beyond our reasonable control.

3. Delivery Charges

The applicable delivery charge will be shown during checkout based on your delivery area and order.

Smart Jhuri currently offers Free Delivery on orders over ৳2,000, subject to any applicable campaign conditions or exclusions.

Delivery charges and free-delivery offers may be updated from time to time.

4. Order Confirmation

After you place an order, we may contact you by phone, SMS, WhatsApp, or other available communication methods to verify the order when necessary.

Please make sure you provide:

Correct customer name
Active phone number
Complete delivery address
Correct district and area information

Incorrect or incomplete information may result in delivery delays or order cancellation.

5. Order Tracking

Once your order has been processed or handed over to the courier, tracking information may be provided when available.

You can also use the Track Order option on our website or contact our support team for assistance.

6. Receiving Your Parcel

Please check your parcel carefully when receiving it.

If the courier allows parcel inspection, we recommend checking the product according to the courier’s applicable delivery rules before accepting it.

For products where inspection before payment is not available, we strongly recommend recording an unboxing video from the moment you open the sealed package.

An unboxing video may help us process claims involving damaged, missing, or incorrect products more quickly.

7. Return Eligibility

You may request a return or replacement if:

You received the wrong product.
The product arrived damaged.
The product has a manufacturing defect.
Important parts or accessories are missing.
The delivered product is significantly different from what you ordered.

Please contact Smart Jhuri within 3 days of receiving the product if you experience any of the above issues.

Requests submitted after this period may not be eligible for return or replacement unless the product is covered by a separate warranty.

8. Conditions for Return

To qualify for a return, the product should normally:

Be in its original condition.
Include the original packaging.
Include all accessories, manuals, tags, gifts, and other items supplied with the product.
Not show damage caused by misuse, negligence, or improper handling.
Include proof of purchase or order information.
Include photos or an unboxing video when requested.

Smart Jhuri reserves the right to inspect a returned product before approving a replacement or refund.

9. Products That May Not Be Returnable

A return may not be accepted if:

The product has been damaged after delivery by the customer.
The product has been used improperly.
Parts, accessories, packaging, or supplied items are missing.
The product has been modified, repaired, or tampered with by an unauthorized person.
The return request is made after the applicable return period.
The issue is caused by normal wear and tear.
The customer simply changes their mind after using or damaging the product.

Certain products may also have specific return restrictions due to hygiene, safety, customization, or product-specific conditions.

Any special return condition mentioned on an individual product page will also apply.

10. Change of Mind

If you receive the correct product in good condition but simply change your mind, return acceptance will depend on the condition and type of product.

The product must remain unused, undamaged, and in its original packaging.

Delivery and return courier charges may be deducted from any approved refund for change-of-mind returns.

Please contact us before sending any product back.

11. Damaged or Incorrect Product

If you receive a damaged, defective, incomplete, or incorrect product:

Contact Smart Jhuri within 3 days of delivery.
Provide your Order ID and phone number.
Send clear photos or video showing the issue.
Keep the original product, packaging, accessories, and invoice.
Wait for our support team to provide return or replacement instructions.

Please do not return a product without first contacting Smart Jhuri.

12. Replacement

If your claim is approved and replacement stock is available, we may arrange a replacement product.

For a verified mistake or defect caused before delivery, Smart Jhuri will normally bear the applicable replacement delivery cost.

If the same product is unavailable, we may offer:

An alternative product
Store credit
A refund

The appropriate solution will depend on the circumstances of the order.

13. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds may be issued through an appropriate available payment method.

For prepaid orders, refunds may be made to the original payment method or another mutually agreed payment method.

For Cash on Delivery orders, approved refunds may be processed through a supported bank account, mobile financial service, or other agreed method.

Any applicable delivery or processing charges may be deducted when the return is not caused by an error or defect attributable to Smart Jhuri.

14. Refund Processing Time

After a refund has been approved, processing may require several working days depending on the payment method, banking service, or mobile financial service provider.

Delays caused by banks, payment gateways, courier services, or other third-party providers may be outside Smart Jhuri’s direct control.

15. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders can generally be cancelled before they have been dispatched.

Once an order has been handed over to the courier, cancellation may no longer be possible.

Repeated refusal of confirmed Cash on Delivery orders without a valid reason may result in restrictions on future COD orders.

16. Failed Delivery

A delivery may be unsuccessful if:

The customer cannot be reached.
The delivery address is incorrect or incomplete.
The customer refuses to receive a confirmed order.
The courier cannot access the delivery location.
Delivery is prevented by circumstances outside our control.

If a parcel is returned to Smart Jhuri due to incorrect customer information or unjustified refusal, additional delivery charges may apply if the customer requests re-delivery.

17. Warranty Products

Some products may include a separate manufacturer, supplier, or Smart Jhuri warranty.

A return period and a warranty period are not necessarily the same.

For problems occurring after the return period, please check our Warranty Policy or contact our support team to determine whether the product is covered.

18. Contact Us

For delivery, return, replacement, or refund assistance, please contact:

Smart Jhuri

Website: smartjhuri.com
Phone / WhatsApp: +880 1747-565809
Email: contact@smartjhuri.com
Location: Dhaka, Bangladesh
Support Hours: Saturday – Thursday, 9:00 AM – 9:00 PM

When contacting us about an order, please provide your Order ID and the phone number used to place the order so we can assist you faster.

By placing an order with Smart Jhuri, you acknowledge and agree to this Shipping & Return Policy.