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Warranty Policy

Last Updated: August 24, 2026

At Smart Jhuri, we aim to provide reliable and quality products to our customers. Certain products may come with a manufacturer, supplier, or Smart Jhuri warranty.

This Warranty Policy explains when warranty coverage applies, what is covered, what is not covered, and how customers can submit a warranty claim.

1. Warranty Availability

Not all products sold by Smart Jhuri include a warranty.

Warranty applies only when warranty coverage is specifically mentioned on:

  • The product page

  • Product packaging

  • Invoice or receipt

  • Warranty card

  • Order confirmation

  • Written communication from Smart Jhuri

If no warranty is mentioned for a product, the product should be considered sold without a warranty, subject to any rights available under applicable law.

2. Warranty Period

The warranty period varies depending on the product.

For example, a product may include:

  • 7-day warranty

  • 30-day warranty

  • 3-month warranty

  • 6-month warranty

  • 1-year warranty

  • Manufacturer-specific warranty

The exact warranty period stated for the individual product will apply.

The warranty period normally begins from the date the product is delivered to the customer, unless otherwise stated.

3. What the Warranty Covers

Where applicable, warranty coverage generally applies to manufacturing or functional defects occurring during normal use.

Examples may include:

  • Product stops functioning due to an internal manufacturing defect

  • Electrical or electronic component failure

  • Factory-related malfunction

  • Functional issue not caused by misuse or physical damage

  • Other defects specifically covered by the manufacturer or supplier

Warranty eligibility will be determined after inspection of the product.

4. What the Warranty Does Not Cover

Warranty generally does not cover damage or problems caused by:

  • Accidental or physical damage

  • Broken, cracked, bent, or damaged parts

  • Water or liquid damage

  • Fire, heat, or electrical surge

  • Improper installation

  • Incorrect voltage or power supply

  • Misuse or negligence

  • Excessive force or improper handling

  • Unauthorized modification

  • Unauthorized repair or servicing

  • Damage caused by third-party accessories

  • Normal wear and tear

  • Rust, scratches, discoloration, or cosmetic damage

  • Consumable parts that naturally wear out

  • Lost or missing products

  • Damage occurring during customer transportation or handling

Any damage caused after delivery that is unrelated to a manufacturing defect may not qualify for warranty service.

5. Warranty Claim Requirements

To submit a warranty claim, customers may be required to provide:

  • Order ID

  • Customer name and phone number

  • Proof of purchase

  • Invoice or receipt, where applicable

  • Warranty card, where applicable

  • Photos or videos showing the problem

  • Original product and accessories

  • Product serial number, where applicable

Smart Jhuri may request additional information if necessary to verify the claim.

6. How to Make a Warranty Claim

If you believe your product has developed a warranty-covered problem:

  1. Contact Smart Jhuri Customer Support.

  2. Provide your Order ID and phone number.

  3. Explain the problem clearly.

  4. Send photos or videos if requested.

  5. Follow the instructions provided by our support team.

  6. Send or deliver the product for inspection if required.

Please do not send a product back without contacting us first.

7. Product Inspection

Warranty claims may require technical or physical inspection.

After receiving the product, Smart Jhuri, the supplier, manufacturer, or authorized service provider may inspect it to determine:

  • Whether the product has a genuine manufacturing defect

  • Whether the product is still within the warranty period

  • Whether the damage was caused by misuse

  • Whether the warranty conditions have been followed

Warranty service will be approved only after the claim has been verified.

8. Repair, Replacement or Other Resolution

If a warranty claim is approved, the available solution may include:

  • Repairing the product

  • Replacing the defective component

  • Replacing the product with the same model

  • Providing an equivalent replacement product

  • Providing another appropriate resolution

The available solution will depend on the product, warranty type, supplier or manufacturer policy, and availability of replacement parts or stock.

A customer cannot automatically demand a replacement if the product can reasonably be repaired under the applicable warranty.

9. Replacement Product Availability

If a replacement is approved but the same product or model is unavailable, Smart Jhuri may offer an equivalent product where appropriate.

Any difference in price or specification will be discussed with the customer before the replacement is completed.

10. Warranty Processing Time

Warranty processing time may vary depending on:

  • Product type

  • Nature of the problem

  • Availability of spare parts

  • Supplier or manufacturer requirements

  • Technical inspection

  • Availability of replacement stock

Some warranty claims may require the product to be sent to a supplier, manufacturer, or service center.

We will aim to complete warranty claims within a reasonable period, but exact processing times cannot always be guaranteed.

11. Warranty and Return Policy Are Different

A return period and a warranty period are not the same.

If you receive:

  • A damaged product

  • A wrong product

  • An incomplete product

  • A defective product immediately upon delivery

Please contact Smart Jhuri according to our Shipping & Return Policy as soon as possible.

For problems that develop later during normal use, the Warranty Policy will apply if the product is covered by warranty.

12. Manufacturer Warranty

Some products may be covered directly by the manufacturer, importer, supplier, or authorized service center.

For such products, customers may be required to follow the manufacturer’s warranty procedure.

Manufacturer warranty terms may include separate:

  • Service locations

  • Registration requirements

  • Warranty cards

  • Serial number verification

  • Repair conditions

  • Warranty periods

Where a manufacturer’s warranty applies, their specific warranty conditions will take priority for that warranty service.

13. Warranty Void Conditions

A warranty may become void if:

  • The product has been opened or repaired by an unauthorized person

  • Warranty seals or serial numbers have been removed, altered, or damaged

  • The product has been physically damaged

  • The product has been modified

  • The product has been used contrary to the manufacturer’s instructions

  • The defect resulted from misuse or negligence

  • Required warranty documentation cannot be provided where applicable

14. Accessories and Consumable Items

Unless specifically stated, warranty coverage may not apply to consumable or naturally deteriorating items such as:

  • Batteries

  • Cables

  • Chargers

  • Connectors

  • Adapters

  • Blades

  • Filters

  • Replaceable accessories

  • Packaging

  • Other consumable components

If an accessory has a separate warranty, that warranty will be mentioned with the relevant product.

15. Delivery and Transportation Costs

For verified warranty-covered defects, delivery or transportation costs will be handled according to the specific warranty terms applicable to the product.

If inspection shows that the issue is not covered by warranty, the customer may be responsible for courier, transportation, inspection, repair, or related costs.

Any applicable charges will be communicated to the customer before proceeding where reasonably possible.

16. No Unauthorized Warranty Claims

Only Smart Jhuri, the relevant supplier, manufacturer, or authorized service provider may approve a warranty claim.

Statements or commitments made by unauthorized persons, third-party sellers, social media accounts, repair shops, or other parties will not be considered an official Smart Jhuri warranty unless confirmed by us.

17. Proof of Purchase

Customers should keep their:

  • Order confirmation

  • Invoice

  • Receipt

  • Warranty card

  • Product packaging where required

Proof of purchase may be required to receive warranty service.

We may also verify orders using the customer’s registered phone number or order history.

18. Changes to Warranty Terms

Smart Jhuri may update this general Warranty Policy when necessary.

However, the warranty period and specific warranty conditions confirmed for a product at the time of purchase will normally remain applicable to that purchase.

Product-specific or manufacturer-specific warranty terms may differ from this general policy.

19. Contact Us

For warranty claims or questions, please contact:

Smart Jhuri

Website: smartjhuri.com
Phone / WhatsApp: +880 1747-565809
Email: contact@smartjhuri.com
Location: Dhaka, Bangladesh

When contacting us about a warranty claim, please provide your Order ID, phone number, and details of the product issue so our support team can assist you faster.

By purchasing a warranty-covered product from Smart Jhuri, you acknowledge and agree to the applicable warranty terms described above.