Privacy Policy
Last Updated: August 24, 2026
At Smart Jhuri, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and the choices available to you when you use smartjhuri.com or purchase products from us.
By using our website, creating an account, contacting us, or placing an order, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use Smart Jhuri, we may collect information such as:
Full name
Phone number
Email address
Delivery address
Billing information, where applicable
Order details
Products purchased or added to cart
Order notes
Account information
Customer support messages
Return, refund, or warranty information
Payment status and transaction information
Website usage information
Device and browser information
IP address
Cookie and similar technology information
You may choose not to provide certain information, but some information is necessary for us to process and deliver your order.
2. Information Collected During Checkout
When you place an order through Smart Jhuri, we may ask for information including:
Your name
Phone number
Email address, where provided
Delivery address
Delivery area
Payment method
Order notes
Products and quantities ordered
We use this information primarily to confirm, process, deliver, and support your order.
3. How We Use Your Information
We may use your personal information to:
Process and confirm orders
Arrange product delivery
Contact you regarding your order
Provide order tracking
Process payments
Handle returns, replacements, refunds, and warranty claims
Provide customer support
Maintain customer accounts
Prevent fraudulent or suspicious transactions
Improve our website and services
Understand customer preferences
Manage promotions and coupon codes
Send service-related notifications
Send promotional communications where permitted
Maintain business and transaction records
Comply with applicable legal obligations
We will not intentionally use your personal information for purposes that are materially unrelated to those described in this Privacy Policy without an appropriate basis.
4. Phone, SMS and WhatsApp Communication
When you provide your phone number, Smart Jhuri may contact you regarding:
Order confirmation
Delivery updates
Address verification
Product availability
Payment issues
Return or refund requests
Warranty claims
Customer support
Communication may take place through phone calls, SMS, WhatsApp, or other commonly used communication channels.
Where permitted, we may also send promotional offers or product updates.
You may ask us to stop sending promotional communications at any time. Essential communications related to an active order or customer service request may still be sent.
5. Email Communications
If you provide your email address, we may use it for:
Order confirmation
Order updates
Account-related communication
Customer support
Receipts or transaction information
Security notifications
Promotional communication where applicable
You may unsubscribe from marketing emails using the unsubscribe option provided in the message or by contacting us.
6. Payment Information
Available payment methods may include Cash on Delivery and other payment methods displayed during checkout.
When electronic payments are available, payment information may be processed by third-party payment gateways, banks, or mobile financial service providers.
Smart Jhuri may receive information such as:
Transaction ID
Payment status
Payment amount
Payment method
Sensitive financial credentials may be handled directly by the relevant payment provider rather than Smart Jhuri.
We encourage customers to make payments only through payment methods officially provided or authorized by Smart Jhuri.
7. Sharing Information With Courier Companies
To deliver your order, we may share necessary information with courier or logistics partners.
This information may include:
Customer name
Phone number
Delivery address
Delivery area
Order or parcel information
Cash on Delivery amount
Courier companies should use this information only as necessary to complete delivery and related services.
8. Other Service Providers
We may work with third-party service providers that help operate Smart Jhuri, including providers of:
Website hosting
Payment processing
Courier and logistics services
Email and SMS services
Customer support systems
Website analytics
Advertising and marketing services
Fraud prevention
IT and security services
We may provide these service providers with information reasonably necessary for them to perform their services.
9. Cookies and Similar Technologies
Smart Jhuri may use cookies and similar technologies to operate and improve the website.
Cookies may be used to:
Keep products in your shopping cart
Remember login sessions
Remember website preferences
Improve website performance
Understand how visitors use our website
Measure traffic and engagement
Support advertising and marketing
Prevent fraud and improve security
Some cookies are necessary for the website to function correctly.
10. Third-Party Cookies
Some features or services on our website may use third-party cookies.
These may include services such as:
Analytics tools
Advertising platforms
Social media services
Embedded maps
Videos
Payment services
Other embedded content
These third parties may process information according to their own privacy policies.
Where required or supported by our website, you may be asked to consent before certain non-essential third-party content or cookies are loaded.
11. Analytics
We may use analytics services to understand how customers interact with Smart Jhuri.
Analytics information may include:
Pages visited
Products viewed
Time spent on pages
Approximate location
Device type
Browser type
Referral source
Website interactions
This information helps us improve our website, products, marketing, and customer experience.
12. Advertising and Marketing
We may use advertising platforms to promote Smart Jhuri and measure the performance of our advertisements.
Depending on the tools used and your cookie preferences, these platforms may receive information about interactions with our website.
This can help us:
Measure advertising performance
Understand customer interests
Show more relevant advertisements
Avoid repeatedly showing irrelevant advertisements
Understand whether an advertisement resulted in a purchase
Third-party advertising platforms are responsible for their own data processing practices.
13. Customer Accounts
If you create an account on Smart Jhuri, we may store information associated with your account, including:
Name
Phone number
Email address
Addresses
Order history
Account preferences
You are responsible for keeping your account credentials secure.
If you believe someone has accessed your account without authorization, please contact us.
14. Order History and Transaction Records
We may retain order and transaction records for legitimate business purposes, including:
Customer support
Accounting
Tax and financial records
Fraud prevention
Return and warranty verification
Business reporting
Legal compliance
These records may remain in our systems even after an order has been completed.
15. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction
However, no website, internet transmission, or electronic storage system can guarantee absolute security.
Customers should also take reasonable steps to protect their passwords, devices, and account information.
16. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for purposes including:
Completing transactions
Providing customer service
Maintaining order records
Handling warranty claims
Preventing fraud
Meeting accounting or legal obligations
Resolving disputes
Operating our business
Different types of information may be retained for different periods.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.
17. Your Choices and Rights
Subject to applicable law and legitimate business requirements, you may contact Smart Jhuri to request:
Access to certain personal information we hold about you
Correction of inaccurate information
Updating your contact information
Removal from promotional communications
Deletion of certain information where appropriate
Information about how your data is being used
Some information may need to be retained for legal, accounting, fraud prevention, warranty, transaction, or legitimate business purposes.
18. Marketing Opt-Out
You can request to stop receiving promotional communications from Smart Jhuri.
You may:
Use an unsubscribe option where available
Reply to the relevant communication
Contact our customer support team
Opting out of marketing does not prevent us from contacting you about:
Active orders
Payments
Deliveries
Returns
Refunds
Warranty claims
Account security
Other essential service matters
19. Children’s Privacy
Smart Jhuri sells products that may be intended for children, including toys. However, our online purchasing services are intended to be used by adults or under appropriate adult supervision.
We do not knowingly seek to collect personal information directly from children where such collection would be inappropriate.
Parents or guardians who believe a child has submitted personal information without appropriate authorization may contact us.
20. Third-Party Links
Our website may contain links to:
Social media platforms
Payment providers
Courier services
External websites
Other third-party services
Once you leave Smart Jhuri or interact directly with a third-party service, that third party’s privacy policy and terms may apply.
Smart Jhuri is not responsible for the privacy practices of independent third-party websites or services.
21. Fraud Prevention and Security
We may use customer and transaction information to detect, investigate, and prevent:
Fake orders
Payment fraud
Account misuse
Unauthorized transactions
Abuse of promotions
Repeated unjustified Cash on Delivery refusal
Security threats
Where reasonably necessary, suspicious transactions may be reviewed, restricted, or cancelled.
22. Legal Disclosure
We may disclose information if reasonably necessary to:
Comply with applicable laws or lawful requests
Respond to government or regulatory authorities
Protect Smart Jhuri’s legal rights
Protect customers or other persons
Investigate fraud or security incidents
Enforce our Terms & Conditions
Resolve disputes
We will aim to limit disclosure to what is reasonably necessary under the circumstances.
23. Business Changes
If Smart Jhuri is involved in a merger, acquisition, restructuring, sale, investment, or transfer of all or part of the business, relevant customer information may be transferred as part of that transaction, subject to appropriate legal requirements.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our website
Business operations
Technology
Services
Data practices
Applicable legal requirements
The updated policy will be published on this page with a revised Last Updated date.
We encourage you to review this Privacy Policy periodically.
25. Applicable Law
This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of Bangladesh.
Nothing in this Privacy Policy is intended to limit any rights customers may have under applicable law.
26. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Smart Jhuri
Website: smartjhuri.com
Phone / WhatsApp: +880 1747-565809
Email: contact@smartjhuri.com
Location: Jatrabari, Dhaka, Bangladesh
Support Hours: Saturday – Thursday, 10:00 AM – 8:00 PM
When contacting us regarding your personal information, we may need to verify your identity before completing certain requests.
By continuing to use Smart Jhuri, you acknowledge that you have read and understood this Privacy Policy.